Where can I buy tickets?
For all our concerts you can buy tickets online via the concert detail page or offline at Cactus Muziekcentrum - Bargeweg 10, 8000 Bruges (only during office hours) and at the box office at our concerts.
Presale ends one day before the show. After that, tickets can only be bought at the full fee, either online or at the door (as long as the concert is not sold out).
It is not possible to order or reserve tickets by phone.
HOW CAN I PAY FOR MY TICKETS?
You can pay both online and offline with your bank card (Bancontact/Mister Cash) or credit card (Visa, Mastercard). When ordering online, the tickets will be forwarded via e-mail after successful payment. So be sure to enter a correct e-mail address. Did you not receive anything? Check your spam folder if you do not immediately find your ticket in your mailbox.
There is a handling cost per ticket. This is included in the price.
Print the tickets and bring them to the concert. They will be scanned by our staff at the entrance. Or take care of the invorenment and show your ticket(s) on the evening of the concert via your smartphone.
Sold out concerts
If a concert gets sold out during presale, we will announce it on the website. In this case, there will not be any more tickets available at the doors. If an event gets sold out at any given time at the doors, no additional people will be allowed inside, as a safety measure.
If you want to be sure, buy your ticket in advance!
Ticketswap
I bought a ticket but can no longer attend. What should I do?*
Through our official partner TicketSwap, you can sell your tickets without any worries, at www.ticketswap.be. We have an agreement with TicketSwap and guarantee a safe resale.
Can I resell my ticket?*
You certainly can via the reliable and secure channel TicketSwap. Tickets are re-personalised after purchase.
The concert I want to buy tickets for is sold out. What now?*
Ticketswap is the only safe way to buy second-hand tickets. When you buy a ticket via TicketSwap, you will receive a new QR code which ensures the ticket is securely transferred.
Buying tickets on TicketSwap:
1. Go to www.ticketswap.be and find the concert you would like to attend.
2. If tickets are available for the desired category, choose your tickets and follow the steps.
3. Once the payment is completed, you will receive the tickets by email or you can download them from the TicketSwap app.
Selling tickets on TicketSwap:
1. Go to www.ticketswap.be and log in or create an account under 'log in'.
2. Once you are logged in, click on 'sell tickets' in the top right and find the event you want to sell your tickets for.
3. Upload your tickets as a pdf document and indicate which tickets you want to sell. Please note, you must upload the entire pdf with all tickets. You can later choose which tickets you actually want to sell.
4. Set the selling price and provide your bank account number. You cannot resell a ticket at a higher price.
5. When your ticket is sold you will be notified via the application/email and the money will be transferred within three working days. You will also receive a new e-mail with the tickets that have not yet sold or will not be sold.
* Tickets at the youth rate can only be resold via TicketSwap to children and young people under 24. If you are older and therefore not entitled to the youth rate, you will be asked to pay a surcharge at the entrance.
* Tickets bought with Membership Card can only be resold via TicketSwap to owners of a Membership Card. If you do not have a Membership Card and are therefore not entitled have a reduction, you will be asked to pay a surcharge at the entrance.
General Sales Conditions
Bought tickets are not reimbursable. Rights of withdrawal are not applicable to concert tickets (article 53 12° of the Economic Law Code Book VI).
Only when a club concert was moved to a different date and the new date is not possible for the customer, can a refund be requested. This is possible within 7 days of the new date being announced on our official channels by contacting us at tickets@cactusmusic.be.
Club concerts that are cancelled definitively will automatically be refunded to the bank account through which the tickets were bought. Bought tickets through a different channel than our website? Contact the point of sale for your refund.
Buying tickets through different channels than our official presale points is always at your own risk. Cactus Muziekcentrum vzw cannot be held liable for any abuse or problems with the tickets. It is prohibited to provide tickets to third parties for profit. If tickets have not been purchased through the official presale channels, Cactus Muziekcentrum vzw reserves the right to deny access if it sees reason to do so.
Administrative costs (handling costs) and taxes are included in the price of the ticket.
The tickets are reserved when you place an order. The tickets will only be sent after receipt of correct payment. If the order and/or payment has not been completed correctly, the tickets will be released again.
Our concerts are open to all ages unless otherwise noted on the concert detail page. Children and youngsters under the age of 16 must be accompanied by an adult at all times when attending concerts. Visitors must be able to prove their age at all times by showing a valid ID.
In accordance with legal provisions, Cactus Muziekcentrum vzw and its partners have the ability to include addresses of ticket buyers in their databases. Cactus Muziekcentrum vzw takes care of your privacy and applies the Belgian privacy law (Law of July 30, 2018 - concerning the protection of natural persons with regard to the processing of personal data). Read all about the privacy policy here.
Cactus Muziekcentrum vzw reserves the right to change these terms and conditions at any time and without prior notice. The changes will take effect as soon as they appear on the website.
Helpdesk
Questions? Do you want more info? Send a message to tickets@cactusmusic.be.
